Terms of Service

Last updated: April 13, 2026

These Terms of Service ("Terms") govern your access to and use of the egrelos.dev platform (the "Service"), operated by [COMPANY_NAME], a sole proprietorship (Einzelfirma) organized under Swiss law ("we", "us", "our").

By creating an account and using the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service.

1. Definitions

• "Service" means the egrelos.dev cloud-based invoicing and business management platform, including all features, modules, and related services.
• "User" means any individual who creates an account on the Service.
• "Organization" means a business entity or profile created within the Service by a User.
• "Customer Data" means any data that a User enters into the Service regarding their own clients or customers.
• "Subscription" means a paid plan that grants access to the Service's features.
• "Content" means any data, text, files, or other materials uploaded to or created within the Service.

2. Eligibility

To use the Service, you must be at least 18 years of age or have the legal capacity to enter into binding contracts in your jurisdiction. By registering, you represent and warrant that you meet this requirement.

3. Account Registration and Security

• You must provide accurate and complete information during registration and keep your account information up to date.
• You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
• We strongly recommend enabling two-factor authentication (2FA) for enhanced security.
• You must notify us immediately of any unauthorized use of your account.
• Each user account is personal and may not be shared with or transferred to another person.

4. Service Description

egrelos.dev provides a cloud-based platform for:

• Creating and managing invoices and quotes
• Managing customer records
• Managing products and services with pricing and tax rates
• Generating business reports and analytics
• Facilitating tax compliance (including VERI*FACTU integration for Spain)
• Team collaboration with role-based permissions
• Optional modules: device repair management and time tracking

The specific features available to you depend on your Subscription plan and any add-on modules you have purchased.

5. Subscription Plans and Billing

5.1 Plans and Pricing

The Service is offered through subscription plans with features and limits as described on our website. Prices are listed in Euros (EUR) and billed annually.

5.2 Payment Processing

All payments are processed by our third-party payment processor. By subscribing, you also agree to the payment processor's terms of service. We do not store your payment card information on our servers.

5.3 Automatic Renewal

Subscriptions renew automatically at the end of each billing cycle. You may cancel your subscription at any time before the renewal date to prevent being charged for the next period.

5.4 Price Changes

We may change subscription prices with at least 30 days' advance notice. Price changes will take effect at the start of the next billing cycle following the notice period. If you do not agree with a price change, you may cancel your subscription before the new price takes effect.

5.5 Refunds

Subscription fees are generally non-refundable, except as required by applicable law or as described in Section 6 (Right of Withdrawal).

6. Right of Withdrawal (EU Consumers)

If you are a consumer resident in the European Union, you have the right to withdraw from your subscription within 14 days of the subscription start date, without giving any reason, in accordance with EU Directive 2011/83/EU.

To exercise your right of withdrawal, you must inform us by email at [CONTACT_EMAIL] with a clear statement of your decision to withdraw.

Upon valid withdrawal, we will reimburse all payments received from you without undue delay, and in any event no later than 14 days from the day on which we are informed of your decision to withdraw.

Exception: If you have explicitly consented to the commencement of the Service during the withdrawal period and acknowledged that you thereby lose your right of withdrawal, the right of withdrawal does not apply. By actively using the Service after subscription, you consent to immediate performance and acknowledge the loss of your right of withdrawal.

7. User Obligations

You agree to:

• Use the Service only for lawful purposes and in compliance with all applicable laws and regulations.
• Ensure the accuracy of all financial data, invoices, tax information, and other business records you create or manage through the Service.
• Comply with all applicable tax and invoicing laws in your jurisdiction.
• Not use the Service to create fraudulent, misleading, or unlawful documents.
• Not attempt to reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service.
• Not interfere with or disrupt the integrity or performance of the Service.
• Not attempt to gain unauthorized access to any part of the Service or its related systems.

8. Your Content and Data Ownership

• You retain all ownership rights to the Content you create or upload to the Service.
• You grant us a limited, non-exclusive, worldwide license to use, store, and process your Content solely for the purpose of providing and improving the Service.
• We will not access, use, or share your Content for any purpose other than providing the Service, unless required by law.
• For Customer Data you enter into the Service, you are the data controller and we act as a data processor. Our processing of such data is governed by our Privacy Policy and, where applicable, a Data Processing Agreement (DPA) available upon request.

9. Tax Compliance Disclaimer

egrelos.dev is not a tax advisor, legal advisor, or accounting firm. The Service is a software tool that facilitates the creation of invoices and, where applicable, the electronic submission of invoice data to tax authorities (such as VERI*FACTU submissions to the Spanish AEAT).

• You are solely responsible for the accuracy of your tax information, invoice content, and compliance with applicable tax laws.
• The Service facilitates tax compliance but does not guarantee compliance with any specific tax regime.
• If you use the VERI*FACTU functionality, you are responsible for obtaining and maintaining valid digital certificates and ensuring your organization's tax data is correct.
• We strongly recommend consulting with a qualified tax professional or accountant for tax advice.

10. Intellectual Property

The Service, including its software, design, text, graphics, logos, and all related intellectual property, is owned by egrelos.dev or its licensors and is protected by Swiss and international intellectual property laws.

Your subscription grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during the subscription term.

11. Service Availability

• We use commercially reasonable efforts to maintain the availability of the Service, but we do not guarantee uninterrupted or error-free operation.
• We may perform scheduled maintenance, during which the Service may be temporarily unavailable. Where feasible, we will provide advance notice of planned maintenance.
• We shall not be liable for any interruption caused by events beyond our reasonable control, including but not limited to: natural disasters, power outages, internet infrastructure failures, acts of government, war, terrorism, pandemics, or other force majeure events.

12. Limitation of Liability

To the maximum extent permitted by applicable law:

• Our total aggregate liability to you for any claims arising out of or related to these Terms or the Service shall not exceed the total amount of fees paid by you to us in the twelve (12) months preceding the event giving rise to the claim.
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, regardless of whether such damages were foreseeable.
• We shall not be liable for any loss or damage arising from your reliance on the Service for tax compliance, financial accuracy, or legal obligations.

Nothing in these Terms excludes or limits our liability for (i) death or personal injury caused by our negligence, (ii) fraud or fraudulent misrepresentation, or (iii) any liability that cannot be excluded or limited under applicable mandatory law.

13. Termination

13.1 Termination by You

You may terminate your account at any time by deleting your account through the Service settings. Upon account deletion, your personal data will be removed in accordance with our Privacy Policy, subject to mandatory legal retention periods for financial records.

13.2 Termination by Us

We may suspend or terminate your access to the Service if:

• You materially breach these Terms and fail to cure the breach within 15 days of written notice.
• Your use of the Service poses a security risk or may cause harm to other users.
• We are required to do so by law or a court order.

13.3 Effect of Termination

Upon termination, your right to use the Service ceases immediately. We will retain financial records (invoices, tax submissions) for the minimum period required by applicable law, after which they will be deleted. Any prepaid fees for unused subscription periods may be refunded on a pro-rata basis at our discretion, except where termination is due to your breach of these Terms.

14. Modifications to Terms

We may modify these Terms at any time. We will notify you of material changes by email or through a prominent notice within the Service at least 30 days before the changes take effect.

Your continued use of the Service after the effective date of modified Terms constitutes your acceptance. If you do not agree with the modified Terms, you must stop using the Service and may cancel your subscription before the changes take effect.

15. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of Switzerland, without regard to conflict of law principles.

Any disputes arising from or in connection with these Terms shall be submitted to the exclusive jurisdiction of the competent courts at the registered seat of the provider in Switzerland.

EU consumer exception: If you are a consumer habitually resident in the European Union, you shall benefit from any mandatory provisions of the law of your country of residence. Nothing in these Terms affects your rights as a consumer to rely on such mandatory provisions. In that case, you may also bring proceedings in the courts of the Member State in which you are domiciled.

16. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced by a valid provision that most closely reflects the economic intent of the original provision.

17. Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and us regarding the use of the Service, and supersede all prior agreements, representations, and understandings.

18. Contact

If you have any questions about these Terms, please contact us at:

• Email: [CONTACT_EMAIL]
• Postal address: [COMPANY_NAME], [STREET_ADDRESS], [POSTAL_CODE] [CITY], Switzerland